Return Policy

Because our products are Print to Order, we do not offer returns, refunds, or exchanges at any time for errors or omissions made during the ordering process. Production starts within minutes of placing your order and it is dispatched immediately upon completion. This is why it is so important you double check that you have your sizes, quantities, colours, and mailing address correct when placing your order. 

However, if your product arrives damaged, and/or has manufacturing or printing defects, we will make it right and resolve it immediately. Send us an email at info@truenorthtees.ca

Please include a short description and very clear photos of the unworn, unused item and its packaging. We will gladly refund your money or replace your item at no cost to you. The refund should appear within 10-15 business days. This refund policy is effective 30 days from your online purchase date. Afterwards, we cannot provide a refund or replacement.